Refund policy

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We want you to be happy with your purchase.

Returns

You may return eligible items within 30 days of delivery.

To be eligible for a return, items must be:

  • Unused
  • In their original packaging
  • In the same condition as received
  • Accompanied by proof of purchase or order number

To request a return, please contact us at gkbprimeuk@gmail.com with your order number.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 5–10 business days.

Return Shipping

  • If you change your mind, return shipping costs are the customer’s responsibility.
  • Original delivery charges are non‑refundable unless required by law.
  • If an item arrives damaged, defective, or incorrect, we will cover the return cost or arrange a replacement or full refund.

Damaged or Incorrect Orders

Please contact us within 48 hours of delivery, including photos where possible, if your item arrives damaged, defective, or incorrect. We will resolve the issue promptly.

Non‑Returnable Items

For hygiene or safety reasons, certain items may not be eligible for return if they have been opened or used.

Consumer Rights

This policy does not affect your statutory rights under UK consumer law.